If your question isn't here, email us and we'll answer within one business day.
Where do you ship?
The 48 contiguous states. We don't ship to Alaska, Hawaii, US territories, or outside the US yet.
What does shipping cost?
It's free on hardwood peels and boards, on the Flour & Herbs gift box, and on any order of $299 or more, which covers the Lil Luigi kit and every bundle. The Le Peppe oven ships UPS Ground from Illinois for about $23 to $55, depending on your state. Tools and accessories run about $20 to $25 on their own, or ship free inside a $299 order. Dough mixes are about $7 to $9. Checkout always shows the exact cost before you pay.
How long will my order take?
Ovens and tools usually leave in 1 to 3 business days and arrive 1 to 5 business days later by UPS Ground. Hardwood peels and paddles are made to order, so they ship in 3 to 5 business days and arrive 2 to 6 business days after that. Dough mixes usually ship within 1 to 3 business days. You'll get a tracking number by email as soon as your order ships. For Christmas, order made to order peels by December 9 and everything else by December 14.
Why is the Lil Luigi $100 less here than on Amazon?
The model is being cleared out, and we pass the lower price on instead of keeping it. It's the same new oven (WPPO model WKP-01), in the box with its cover, bag, and tools. When we checked on October 22, 2026, Amazon had the same kit at $399.99. When the closeout stock is gone, it's gone.
How does the Lil Luigi compare to an Ooni or a Gozney?
We put each maker's own numbers side by side on our comparison page, including where the Lil Luigi loses. Short version: of the ovens we compared, it's the only one with a cover, bag, peel, poker, and cutter all in the box, and it's stainless inside and out. Ooni and Gozney ovens are lighter, claim 950°F instead of 900°F, and have longer warranties if you register them. If one of those suits you better, we'll say so.
What's the difference between the Le Peppe and the Lil Luigi?
Both are portable WPPO ovens that burn wood chunks, chips, pellets, or charcoal. The Le Peppe is $179 plus shipping, powder coated on the outside, and comes in black or red. The Lil Luigi is $299 with free shipping, stainless inside and out, and has a hinged door with a window, a built in temperature gauge, and a cover, bag, peel, poker, and cutter in the box. If you want everything in one box, get the Lil Luigi.
How do bundles work?
A bundle is two products sold together for $10 to $20 less than buying them separately, with free shipping. The two items ship separately, so they arrive in two boxes, each with tracking. You pick the wood and any other options on the bundle page, the same way you would for a single product.
Why did my order arrive in more than one box?
Some items ship from different places in the US. If your order has things from more than one place, you'll get more than one package, each with its own tracking number.
Do I need a pizza oven to make good pizza?
No. A pizza stone in a regular oven, heated as hot as it'll go, makes a big difference. A portable pizza oven gets a lot hotter and bakes a pizza in a couple of minutes, which is how you get the puffy, charred crust. Our free guide covers both.
Wood peel or metal peel?
Raw dough sticks to wood less than it sticks to metal, so a lot of people launch with a wood peel. Metal peels are thinner, which makes them better for turning pizzas and pulling them out. The Lil Luigi comes with a metal peel, so add a wood one for launching. There's more in our post on wood vs metal peels.
How do I take care of a hardwood peel?
Hand wash it with mild soap and warm water, dry it standing up, and rub in food safe board oil now and then. Don't soak it or put it in the dishwasher.
Do you have gluten free dough?
Yes, the gfJules gluten free pizza crust mix. gfJules says it's certified gluten free (GFCO) and free of the top 9 food allergens. If you have an allergy question, email us before you order and we'll check with gfJules.
Is the dough guide really free?
Yes, two ways. Join our email list on the home page, or add it to any order of $40 or more and it drops to $0 at checkout. On its own it's $9, which makes it an easy last minute gift, since it arrives by email in minutes.
Can I use an outdoor pizza oven indoors or in a garage?
No. Wood and charcoal ovens give off carbon monoxide and are for outdoor use only. Always follow your oven's manual.
What's your return policy?
For ovens, peels, tools, and other gear, you can ask for a return within 30 days of delivery if the item is unused and in its original packaging. If something arrives damaged or wrong, we cover return shipping and send a replacement or a full refund. If you just changed your mind, you pay return shipping. Food and downloads are final sale. The full details are in our return policy.
Who runs the shop?
We're a small, independent shop in San Mateo, California. There's a bit more on our about page.